It would seem like the last thing we need in SAP systems is more metrics. Automated solutions that investigate, monitor and track ERP systems are common, so why are major corporations increasingly employing automated metrics for SAP systems?
Like all systems that span the enterprise, SAP systems suffer from the “six blind men and the elephant” problem – each man is able to envision his own part of the elephant, but putting together a picture of the whole animal is a problem. It is this “whole is greater than the sum of its parts” view that SAP developers need to get their arms around.
In what has become an all too frequent post-customization scenario, SAP developers are called to fix a transaction performance problem. Usually they find that availability is great, there’s nothing wrong with the code – no odd changes – but somehow latency is in the tank. So what’s wrong?
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